Just as we prepare for your visit by accessing your chart and reviewing your information, we recommend you prepare for your visit to ensure it is as successful as possible. Here are some suggestions:
- If this is your first visit, we will ask you to complete a New Patient Form, which will include questions about personal and family medical history, contact information, insurance, and any current medications you may be taking.
- Bring in a list of all your current medications, or bring your medication bottles to the office with you.
- Bring your current medical insurance information.
- Write down any questions you may have regarding the reason for your visit, including any changes since we saw you last.
- Be prepared to pay any co-payment amount which may be due at the time of your visit.
- We will call to confirm your appointment two days before.
- Can I view my medical information online?
Yes. Log in to MEDENT Patient Portal by using the login information provided to you by our office. Be sure to create your own, secure password the first time you log in.
- Does your office accept my insurance plan?
We participate with most insurance plans. If you have any questions regarding your insurance coverage, please call our billing department to verify that your visit will be covered by your insurance.
- How long will I have to wait to get an appointment?
If you have an acute illness, please call our office and we will make every effort to give you an appointment on that day. Routine checkups can be scheduled within two weeks and comprehensive physical examinations are scheduled within three weeks in advance.
- What services do you offer?
Our patients range in age from teenage to geriatric, so we offer age-appropriate examinations and immunizations. We see patients for acute illnesses and injuries and manage chronic health conditions such as diabetes and high blood pressure, hyper and hypo thryoid conditions, etc. Our Physican, sees patients during hospitalizations at several Cleveland Clinic Hospital locations as well as University Hospitals and at several local nursing homes as well as at our office. Dr. Brown also perform in-office minor surgical procedures.
- What should I do if I need medical care when the office is closed?
Please call Brown Medical Center at 216-451-2030 and the doctor will contact you.
- What services does a physician assistant perform?
A physician assistant provides medical care in collaboration with his or her supervising physicians. A physician assistant has a B.S. or M.S. degree from an accredited physician assistant program. He or she must pass a national certification exam every six years and be licensed by the state. A physician assistant performs physical exams, diagnoses and treats illnesses, orders and interprets lab tests, performs minor surgical procedures and provides patient education and counseling.
- Is what I discuss with you confidential?
Yes. Rest assured that all the information you provide to our staff and doctors is kept in the strictest confidence. We believe an atmosphere of trust is essential in providing you with the best healthcare possible.
- I would prefer to be examined by a woman doctor. Do you have a female doctor in your practice?
- Will I be charged if I cancel my appointment?
We confirm all appointments within 48 hours and we request the courtesy of a 72-hour cancellation of all appointments. However, we realize changes occur that may be beyond your control and may make an exception where we believe an exception is warranted.
We have partnered with MEDENT to provide you secure online access to your medical records.
Safely and securely access your medical records from the MEDENT portal.
When you log in, you will be able to:
- Enter and update personal information such as home address, emergency contact information, and insurance information.
- Receive e-mail notification of your normal lab results.
- Request certain medication refills online.
- Edit your pharmacy information.
- Access your Clinical Visit Summary, excuse and permission forms, or view Rx education material
- Send confidential, non-urgent messages to the practice.
- Direct billing questions by e-mail to our billing manager.
Our office staff will give instructions on secure access to our MEDENT Patient Portal and will provide your user identification number and start-up password. Click here to view a five-minute informational video on the MEDENT.
IMPORTANT: For your protection and safety, Brown Medical Center does not provide medical advice online or by e-mail. Please do not e-mail medical questions. If you require medical advice, please contact us for an appointment by calling 216-451-2030.